Your room will be ready for you to move into from 2 p.m.
On the day of departure, we kindly ask you to check out by 10 a.m. so that we can welcome the next guests.
No, all our rooms are non-smoking rooms. Please use the smoking areas on the terrace or the balcony of your room.
Cancellation free of charge up to 21 days before arrival. From 20 to 7 days before arrival 70 % of the total price will be charged, in the last week before arrival 90 %.
Cancellation free of charge up to 3 months before arrival. From 1 month before arrival 40%, from 7 days 70%, in the last week 90% of the total price will be charged.
In the event of late arrival or early departure, the full price of the stay will be charged.
Deposits do not expire and remain valid indefinitely as a credit for a later stay.
We accept EC card, Visa and Mastercard. Unfortunately, American Express is not accepted in our hotel.
For a binding reservation we ask for a deposit of € 300,- per room. Preferably by EU standard bank transfer - thank you!
Raiffeisenbank Mayrhofen, Filiale Finkenberg.
IBAN: AT53 3627 4000 0030 5813,
BLZ 36274
Account number: 305.813
BIC: RZTIAT22274.
We ask for your understanding that any bank transfer charges must be borne by the guest.
No, the local tax is charged separately:
- € 2,60 per person/night
| Room category Ahorn - in the parents' room (2 full paying adults) |
|
|---|---|
| 0 - 3 years | free |
| 4 - 7 years | 65 % |
| 8 - 11 years | 55 % |
| 11 - 15 years | 45 % |
| from 16 years | 20 % |
| Alpenrose room category - in own children's room (2 full paying adults) |
|
| 0 - 3 years | 10,- per day |
| 4 - 7 years | 55 % |
| 8 - 11 years | 45 % |
| 11 - 15 years | 35 % |
| from 16 years | 15 % |
| Room category Edelweiss - in own children's room (2 full paying adults) |
|
| 0 - 3 years | 15,- per day |
| 4 - 7 years | 45 % |
| 8 - 11 years | 35 % |
| 11 - 15 years | 20 % |
| from 16 years | 10 % |
| Room category Ahorn - in the parents' room (2 full paying adults) |
|
|---|---|
| 0 - 3 years | free |
| 4 - 6 years | 70 % |
| 7 - 10 years | 60 % |
| 11 - 14 years | 50 % |
| from 15 years | 25 % |
| Alpenrose room category - in own children's room (2 full paying adults) |
|
| 0 - 3 years | 10,- per day |
| 4 - 6 years | 55 % |
| 7 - 10 years | 45 % |
| 11 - 14 years | 35 % |
| from 15 years | 10 % |
| Room category Juniorsuite Ahorn - in own children's room (2 full paying adults) |
|
| 0 - 3 years | 15,- per day |
| 4 - 6 years | 55 % |
| 7 - 10 years | 45 % |
| 11 - 14 years | 35 % |
| from 15 years | 10 % |
Yes, we are a dog-friendly hotel. However, to ensure that everyone feels comfortable, we ask that you show consideration - for example by keeping your dog on a lead in the hotel. Please let us know when you make your reservation if you are bringing your dog with you.
To ensure that everyone feels comfortable in the hotel with dogs, we ask you to keep your faithful companion on a lead in the hotel. With consideration for others, your holiday in Austria at the Hotel Kristall will be a relaxing break for everyone.
Muzzles are only compulsory in special situations such as on the bus or on individual excursions. If you are unsure, please contact us. So you and your four-legged friends can enjoy a relaxed stay in Finkenberg and feel completely at ease.
We reserve the right to charge a small extra cleaning fee, depending on the amount of cleaning required, to ensure that all guests find a clean room after their stay. We ask for your understanding, the amount of work involved may vary depending on the dog.
We ask for your understanding that your pet cannot join you for meals in the restaurant for reasons of hygiene. In the meantime, your four-legged friend can spend the time comfortably on your private balcony or in your room and recharge his batteries for the next mountain adventure.
