General information

Worth knowing about your stay in Zillertal

Arrival and departure

You can check-in to your room starting at 2:00 pm, and upon departure, we ask that you check-out of your room no later than 10:00 am.

Vacation with dogs

Your four-legged friend is welcome here. For the consideration of other guests, we ask that you don't take your dog in the dining room, restaurant, and wellness area. We charge 16 euro per day not including food plus final cleaning if required. If you plan on bringing your dog along with you, please inform us when you make your reservations.

Smoking

We ask for your understanding in that all rooms are non-smoking, and if this is not complied with, if necessary a final cleaning fee will be charged. Smoking is allowed in the smoking areas on the terrace and on the balcony of your room.

Miscellaneous

• Deduction from the gourmet board price for rooms with breakfast only according to our price list
• We would like to point out that seasonal or weather-dependent services may be changed or completely canceled.
• Non-used services can not be refunded.
• Additional bed in a room according to the price list

Cancellation

Generally, cancellations of reservations are only accepted in written form. The Austrian hotel contract conditions apply:

• up to 3 months before the start of the holiday we do not charge any cancellation costs
• Up to 1 month before the start of your holiday, we charge 40% of the total price
• Up to 1 week before the start of your holiday, we charge 70% of the total price
• In the last week before the day of arrival we charge 90% of the total price.

Cancellation conditions: The Austrian hotel regulations apply.

Early Departure

In the event of early departure, the entire amount of the agreed arrangement will be charged.

Payment information

The listed prices are per person and day and include all taxes,ex cluding local tourism tax (€ 1,80 per person and day). Our written confirmation of your booking is only valid after receipt of your deposit of € 300 per room. For the deposit, please send an EU standard, no-fee transfer to our account at

Raiffeisenbank Mayrhofen, Finkenberg branch
Account no. 305.813
BIN 36274
IBAN AT53 3627 4000 0030 5813, 
BIC RZTIAT22274

Please note that in the case of a bank transfer, all expenses will be charged to you.

Deposits made will be credited to you in case of cancellation up to 7 days before arrival,
which do not expire and can be redeemed indefinitely at your alternative desired date.

We accept the EC card, Visa, and MasterCard - NO American Express!