General information
Worth knowing about your stay in Zillertal
Arrival and departure
You can check-in to your room starting at 2:00 pm, and upon departure, we ask that you check-out of your room no later than 10:00 am.
Vacation with dogs
Your four-legged friend is welcome here. For the consideration of other guests, we ask that you don't take your dog in the dining room, restaurant, and wellness area. If you plan on bringing your dog along with you, please inform us when you make your reservations.
Smoking
We ask for your understanding in that all rooms are non-smoking, and if this is not complied with, if necessary a final cleaning fee will be charged. Smoking is allowed in the smoking areas on the terrace and on the balcony of your room.
Miscellaneous
- Deduction from the gourmet board price for rooms with breakfast only according to our price list
- We would like to point out that seasonal or weather-dependent services may be changed or completely canceled.
- Non-used services can not be refunded.
- Additional bed in a room according to the price list
Cancellation
In general, cancellations of reservations are only accepted in written form. The Austrian hotel contract conditions apply:
- up to 21 days before arrival, we do not charge a cancellation fee
- from 20 days to 1 week before the day of arrival we charge 70 % of the total package price
- in the last week before the day of arrival we charge 90 % of the total package price
In the arrival period from 21.12. to 01.01., the following cancellation conditions apply:
- up to 3 months before the start of the vacation we do not charge any cancellation costs
- up to 1 month before the start of the vacation, we charge 40% of the total package price
- up to 1 week before arrival we charge 70 % of the total package price
- in the last week before the day of arrival we charge 90% of the total package price.
In the event of early departure or late arrival, you will be charged the full amount. Services not consumed cannot be refunded.
Deposits made will be credited to you in the event of cancellation, which will not expire and can be redeemed indefinitely at your alternative preferred date.
Early Departure
In the event of early departure, the entire amount of the agreed arrangement will be charged.
Payment information
The listed prices are per person and day and include all taxes,ex cluding local tourism tax (€ 1,80 per person and night and from 01.12.2024 € 2,60 pro person and night). Our written confirmation of your booking is only valid after receipt of your deposit of € 300 per room. For the deposit, please send an EU standard, no-fee transfer to our account at
Raiffeisenbank Mayrhofen, Finkenberg branch
Account no. 305.813
BIN 36274
IBAN AT53 3627 4000 0030 5813,
BIC RZTIAT22274
Please note that in the case of a bank transfer, all expenses will be charged to you.
Deposits made will be credited to you in case of cancellation up to 7 days before arrival,
which do not expire and can be redeemed indefinitely at your alternative desired date.
We accept the EC card, Visa, and MasterCard - NO American Express!
