General information

Worth knowing about your stay in Zillertal

Arrival and departure

You can check-in to your room starting at 2:00 pm, and upon departure, we ask that you check-out of your room no later than 10:00 am.

Vacation with dogs

Your four-legged friend is welcome here. For the consideration of other guests, we ask that you don't take your dog in the dining room, restaurant, and wellness area. We charge 16 euro per day not including food plus final cleaning if required. If you plan on bringing your dog along with you, please inform us when you make your reservations.


We ask for your understanding in that all rooms are non-smoking, and if this is not complied with, if necessary a final cleaning fee will be charged. Smoking is allowed in the smoking areas on the terrace and on the balcony of your room.


  • Deduction from the gourmet board price for rooms with breakfast only according to our price list
  • We would like to point out that seasonal or weather-dependent services may be changed or completely canceled.
  • In the instance of early departure or late arrival or a cancellation within one month prior to arrival, we charge 80 % of the booked accommodation price. Non-used services can not be refunded.
  • Additional bed in a room according to the price list


Sometimes things come up. If this happens, the Terms and Conditions for the Hotel Industry 2006 apply. The place of jurisdiction is the responsible court in Zell am Ziller

We would highly recommend protecting your booking against such an eventuality. Ask about travel cancellation insurance: Take out cancellation insurance online: Europäische Reiseversicherung

Payment information

The listed prices are per person and day and include all taxes,ex cluding local tourism tax (€ 1,80 per person and day). Our written confirmation of your booking is only valid after receipt of your deposit of € 300 per room. For the deposit, please send an EU standard, no-fee transfer to our account at

Raiffeisenbank Mayrhofen, Finkenberg branch
Account no. 305.813
BIN 36274
IBAN AT53 3627 4000 0030 5813, 

Please note that in the case of a bank transfer, all expenses will be charged to you.

Deposits made will be credited to you in case of cancellation up to 7 days before arrival,
which do not expire and can be redeemed indefinitely at your alternative desired date.

We accept the EC card, Visa, and MasterCard - NO American Express!